Refund policy

Custom and built to order products are non-returnable and non-refundable. Open or assembled kits are non-returnable and non-refundable.

Returns are accepted for defective products and only within 30 days of the order being placed. Contact us prior to returning any items or no refund will be issued. All items will be tested upon receipt and if found to be non-defective, 20% will be deducted from the refund amount. Products found to be damaged will not be refunded. Return shipping is at the customer expense. Shipping fees are non-refundable.

Refunds take 9 to 14 days to process before funds are received.

Refunds will not be issued on digital/downloadable items for any reason. Due to the nature of these products, they cannot be returned.